All Talk and No Buttons: The Conversational UI

All Talk and No Buttons: The Conversational UI by Matty Mariansky.

From the post:

We’re witnessing an explosion of applications that no longer have a graphical user interface (GUI). They’ve actually been around for a while, but they’ve only recently started spreading into the mainstream. They are called bots, virtual assistants, invisible apps. They can run on Slack, WeChat, Facebook Messenger, plain SMS, or Amazon Echo. They can be entirely driven by artificial intelligence, or there can be a human behind the curtain.

Not to put too sharp a point on it but they used to be called sales associates or sales clerks, if you imagine a human being behind the curtain.

Since they are no longer visible in distinctive clothing, you have the task of creating a UI that isn’t quite as full bandwidth as human to human proximity but still useful.

A two part series that will have you thinking more seriously about what a conversational UI might look like.


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