Another Word For It Patrick Durusau on Topic Maps and Semantic Diversity

October 14, 2012

“Microsoft Dynamics CRM Compatible” On the Outside?

Filed under: Marketing,Searching — Patrick Durusau @ 4:22 pm

Sonoma Partners Releases Universal Search for Microsoft Dynamics CRM

From the post:

Sonoma Partners, a leading Microsoft Dynamics CRM consultancy with expertise in enterprise mobility, announced today the release of Universal Search, a free add-on tool for Dynamics CRM that provides enhanced search functionality and increased productivity.

Universal Search allows Microsoft Dynamics CRM 2011 users to view search results from multiple entities by executing a single search. Without this tool, Microsoft Dynamics CRM users have been limited to searching from within one entity at a time. With Universal Search, fields can be returned across multiple entities, including accounts, leads and opportunities.

With Universal Search, Microsoft Dynamics CRM administrators can configure which entities are searched, which attributes to search by and what information is displayed. The tool is conveniently located in the ribbon of Microsoft Dynamics 2011 and is available to users at any time within the system.

“We developed Universal Search to create a convenient way for Microsoft Dynamics CRM users to greatly streamline the experience of searching for records, even if they don’t know what type of record it is,” said Mike Snyder, principal of Sonoma Partners. “With this free add-on, we hope to enable Dynamics CRM users to utilize their on-premise or online deployment to the fullest.”

Universal Search from Sonoma Partners is available for Microsoft Dynamics 2011 on-premise and online deployments….

Rather amazing that something so basic as searching across entities should come as an add-on, even a free one.

Should give you an idea of the gap between common search capability and what you can provide using topic maps.

And in cases like this one, you only have to improve an existing product. That is being marketed by someone else.

I first saw this at Beyond Search.

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