New Insights from Text Analytics by Themos Kalafatis.
From the post:
“I have been trying repeatedly to solve my billing problem through customer care. I first talked with someone called Mrs Jane Doe. She said she should transfer my call to another representative from the sales department. Yet another rep from the sales department informed me that i should be talking with the Billing department instead. Unfortunately my bad experience of being transferred through various representatives was not over because the Billing department informed me that i should speak to the……”
Currently Text Analytics software will identify key elements of the above text but a very important piece of information goes unnoticed. It is the sequence of events which takes place :
(Jane Doe => Sales Dept =>Billing Dept =>…)
Is your software capturing sequences?
If not, how would you go about doing it?
And once captured, how do you represent it in a topic map?
PS: I would have isolated more segments in the sequence. How about you?