Scholl, H. J., Eisenberg, M. B., Dirks, L. and Carlson, T. S. (2011), The TEDS framework for assessing information systems from a human actors’ perspective: Extending and repurposing Taylor’s Value-Added Model. Journal of the American Society for Information Science and Technology, 62: 789–804.
Abstract:
Developed in the early 1980s—well before Internet and web-based technologies had arrived—Taylor’s Value-Added Model introduced what is now better known as the human-actors’ needs perspective on information systems/information technology (IS/IT) artifacts. Taylor distinguished six top-level criteria that mattered most to human actors when using IS/IT artifacts. We develop this approach further and present the TEDS framework as an analytical instrument for actor- and utilization-specific evaluation of IS/IT artifacts as well as a practical tool for moderating and formulating design specifications. We use the empirical case of a comprehensive comparative professional sports team web site evaluation project to illustrate the power and versatility of the extended analytical framework.
Interesting article for a couple of reasons.
First and foremost, to reinforce the notion that interface design is an interactive exercise with users and not a train the user to do it right one.
Second, advancing models for understanding the interaction of users with interfaces is another step towards making good interface design less of a hit and miss type proposition.