Knowledge Management Principle Six of Seven (Rendering Knowledge by David Snowden)
The way we know things is not the way we report we know things. There is an increasing body of research data which indicates that in the practice of knowledge people use heuristics, past pattern matching and extrapolation to make decisions, coupled with complex blending of ideas and experiences that takes place in nanoseconds. Asked to describe how they made a decision after the event they will tend to provide a more structured process oriented approach which does not match reality. This has major consequences for knowledge management practice.
It wasn’t planned but appropriate this should follow Harry Halpin’s Sense and Reference on the Web.
Questions:
- Find three examples of decision making that differs from the actual process.
- Of the examples reported in class, would any of them impact your design of a topic map? (3-5 pages, no citations)
- Of the same examples, would any of them impact your design of a topic map interface? (3-5 pages, no citations)
- Do you consider a topic map and its interface to be different? If so, how? If not, why not? (3-5 pages, no citations)