Reviews and Natural Language Processing: Clustering
From the post:
This quote initiated a Natural Language investigation into the HomeAway Review corpus: do the Traveler reviews (of properties) adhere to some set of standards? Reviews contain text and a “star” rating; does the text align with the rating? Analyzing its various corpora with Natural Language Processing tools allows HomeAway to better listen to – and better serve – its customers.
Interesting. Home Away is a vacation rental marketplace and so has a pressing interest in the analysis of reviews.
Promises to be a very good grounding in NLP as applied to reviews. Worth watching closely.