Text Analytics for Telecommunications – Part 1 by Themos Kalafatis.
From the post:
As discussed in the previous post, performing Text Analytics for a language for which no tools exist is not an easy task. The Case Study which i will present in the European Text Analytics Summit is about analyzing and understanding thousands of Non-English FaceBook posts and Tweets for Telco Brands and their Topics, leading to what is known as Competitive Intelligence.
The Telcos used for the Case Study are Telenor, MT:S and VIP Mobile which are located in Serbia. The analysis aims to identify the perception of Customers for each of the three Companies mentioned and understand the Positive and Negative elements of each Telco as this is captured from the Voice of the Customers – Subscribers.
The start of a very useful series on non-English text analysis. The sort that is in demand by agencies of various governments.
Come to think of it, text analysis of English/non-English government information is probably in demand by non-government groups. 😉