Why Free Services Are Undervalued
From the post:
Open source adherents take heed. I stumbled upon a interesting post where blogger Tyler Nichols lamented the way that customers mistreat and inherently devalue free services in the article “I am Done with the Freemium Business Model.”
According to the post, Nichols obtained this opinion after creating a free Letter from Santa site over this Christmas holiday. Despite the 1,000,000 page views and 50,000 free Santa letters created, Nichols noticed that his customers refused to follow simple directions and fagged his follow up thank you letter as spam.
I didn’t see the FAQ but user requests for help may reflect on the UI design.
I think users need to see “free” software or information (think blogs, ;-)) as previews of what awaits paying customers.