Text Analytics for Telecommunications – Part 2 by Themos Kalafatis.
From the post:
In the previous post we have seen the problems that a highly inflected language creates and also a very basic example of Competitive Intelligence. The Case Study that i will present in the forthcoming European Text Analytics Summit is about the analysis of Telco Subscriber conversations on FaceBook and Twitter that involve Telenor, MT:S and VIP Mobile located in Serbia.
It is time to see what Topics are found in subscriber conversations. Each Telco has its own FaceBook page which contains posts and comments generated by page curators and subscribers. Each post and comment also generates “Likes” and “Shares”. Several types of analysis can be performed to find out :
- What kind of Topics are discussed in posts and comments of each Telco FaceBook page?
- What is the sentiment?
- Which posts (and comments) tend to be liked and shared (=generate Interest and reactions)?
Themos continues his series on text analytics for Telcos.
Here he moves into Facebook comments and analysis of the same.
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